Sample Case Studies - OSS/BSS Domain
Explore real-world solutions we've delivered in the OSS/BSS domain, improving customer experience, and business efficiency.
Case 1: Billing Transformation
Executive Summary
1. For a Tier-1 multiplay operator Migration of Billing system for 23 regions from BSCS 6 to Amdocs Enabler7.5.
2. Migration of Roaming instance from Legacy into Amdocs 7.5.
3. Phased approach of migrating the subscribers for each of the regions into the new billing system.
4. Merging all the 23 instances into four instance for enabling converged Billing.
Engagement Scope
1. System Integration Testing of the Service Fulfillment Process from the Order Capture until Activation.
2. Simulation of Event Records for various scenarios and validate the Rating & Billing Process.
3. Subscriber migration verification in the staging environment & sanity Verification in Production.
4. Configuration of the Collection Policies and verification of the Policies.
5. Product Rollover support including Deployment Planning.
Scope of Testing Applications
Result Driven Delivery Approach based on measurable KPIs monitored on monthly basis
1. For a Tier-1 multiplay operator Migration of Billing system for 23 regions from BSCS 6 to Amdocs Enabler7.5.
2. Migration of Roaming instance from Legacy into Amdocs 7.5.
3. Phased approach of migrating the subscribers for each of the regions into the new billing system.
4. Merging all the 23 instances into four instance for enabling converged Billing.
Engagement Scope
1. System Integration Testing of the Service Fulfillment Process from the Order Capture until Activation.
2. Simulation of Event Records for various scenarios and validate the Rating & Billing Process.
3. Subscriber migration verification in the staging environment & sanity Verification in Production.
4. Configuration of the Collection Policies and verification of the Policies.
5. Product Rollover support including Deployment Planning.
Scope of Testing Applications
| SMS Keyword App Testing for customer queries | EDR Testing for Voice, GPRS & SMS, VAS Services | Testing for Notification to Billing system for Baring/UnBarring | Test for CRM Orders-Change/Add |
| Test for EBPP I/F is receiving the Extract Files or not | Test interface with ODS | Sanity Validation of extraction of Billing information for DWH | Bulk Data Changes req. through OSSAPPS |
| IVR Verification Customer Query | SAS Dedupe Verification | Verification of Integration with FMS for Credit validation etc | Sanity verification for OutDialler to verify the Excel Files |
| Promotion Offers notifications | Security Testing |
| Phase | Total | Sanity | Functional | Integration | Regression |
|---|---|---|---|---|---|
| SIT | 2406 | 150 | 1786 | 70 | 400 |
| End to End | 1000 | 50 | 880 | 70 | 0 |
| CR Testing | 1196 | 30 | 1136 | 30 | 0 |
| Total | 4602 | 230 | 3802 | 170 | 400 |
| Phase | Total | Sanity | Functional | Integration | Regression |
|---|---|---|---|---|---|
| SIT | 2406 | 150 | 1786 | 70 | 400 |
| End to End | 1000 | 50 | 880 | 70 | 0 |
| CR Testing | 1196 | 30 | 1136 | 30 | 0 |
| Total | 4602 | 230 | 3802 | 170 | 400 |
Case 2: Real Time Charging
Executive Summary
1. For a Tier-1 multiplay operator rollout of Real Time Charging IN and PCRF.
2. Enable real time charging on IN for all post-paid GPRS (including 2G GPRS, 3G products, NetSetterand Blackberry ) products.
3. Multiple packs provisioning for GPRS with prioritization of charging.
4. Bill shock prevention.
Engagement Scope
1. System Integration Testing of the Service Fulfillment Process from the Order Capture until Activation.
2. Verification and validation of MSISDN Series & Bill Cycle & Plan Ids at the PCRF.
3. Verification at the IN for MSISDN installation, & activation request.
4. UAT Support, Defect management & Signoff.
1. For a Tier-1 multiplay operator rollout of Real Time Charging IN and PCRF.
2. Enable real time charging on IN for all post-paid GPRS (including 2G GPRS, 3G products, NetSetterand Blackberry ) products.
3. Multiple packs provisioning for GPRS with prioritization of charging.
4. Bill shock prevention.
Engagement Scope
1. System Integration Testing of the Service Fulfillment Process from the Order Capture until Activation.
2. Verification and validation of MSISDN Series & Bill Cycle & Plan Ids at the PCRF.
3. Verification at the IN for MSISDN installation, & activation request.
4. UAT Support, Defect management & Signoff.
Case 3: U2C Functional Testing
1. Successfully completed U2C(CC,CI,MZ,SE) functional testing. Identified and resolved various critical/high/medium functional issues.
2. Full automation of critical U2C scenario like recharge, TOPUP, Usage etc. in Replica environment thus enabling automation in functional testing leading to minimum execution time. Around 60% of functional test cases are automated.
3. Active participation in CC release testing –Tested and certified 3 consecutive release in Replica with Zero production issues.
Engagement Scope
1. Operational/Functional acceptance testing of Usage to Cash process for the biggest startup company.
2. Verification and validation of different scenario and test cases and identification of defects in the billing flow.